Privacy and Confidentiality Policy

Introduction

LONE STAR LOGISTICS AND DELIVERY LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and delivery services.

By using our services, you consent to the data practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our logistics and delivery services
• Create an account with us
• Contact us for customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, business address)
• Delivery and pickup addresses
• Payment information (credit card details, billing address)
• Shipment details and contents

Automatically Collected Information

When you access our website or use our services, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• GPS location data (with your permission) for delivery tracking

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your delivery requests, including pickup, transportation, and delivery of shipments
• Communication: To contact you regarding your shipments, service updates, and respond to your inquiries
• Payment Processing: To process payments and prevent fraudulent transactions
• Service Improvement: To analyze usage patterns and improve our services, website, and customer experience
• Marketing: To send you promotional materials, newsletters, and special offers (you may opt out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect the safety and security of our customers, employees, and assets

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as payment processors, technology providers, and subcontractors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergency situations

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors that determine our retention periods include:

• The duration of our relationship with you
• Legal and regulatory requirements
• Dispute resolution and legal claims
• Business operational needs

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You may review and modify your account information at any time by contacting us.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions. We will respond to your request within a reasonable timeframe.

Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages.

Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please contact us:

Consent

By using our services, you acknowledge that you have read and understood this Privacy and Confidentiality Policy and consent to the collection, use, and disclosure of your information as described herein.