Return Policy

Overview

At LONE STAR LOGISTICS AND DELIVERY LLC, we are committed to providing exceptional logistics and delivery services. This Return Policy outlines the terms and conditions regarding returns, refunds, and claims for our services.

Please read this policy carefully to understand your rights and responsibilities when using our services.

Service Cancellation

Cancellation by Customer: Customers may cancel scheduled delivery services up to 24 hours before the scheduled pickup time without penalty. Cancellations made less than 24 hours before the scheduled pickup time may be subject to a cancellation fee of up to 25% of the service cost.

Cancellation by LONE STAR LOGISTICS: We reserve the right to cancel services due to unforeseen circumstances, including but not limited to severe weather conditions, vehicle breakdowns, or other operational issues. In such cases, customers will receive a full refund of any prepaid fees.

To cancel a service, please contact us at +1 (830) 375-2092 or brianblackmire@lonestarlog.com.

Refund Policy

Service Not Rendered: If we are unable to complete a delivery service as agreed, customers are entitled to a full refund of the service fee.

Delayed Deliveries: In cases where deliveries are significantly delayed beyond the agreed timeframe due to our fault, customers may be eligible for a partial refund or service credit, determined on a case-by-case basis.

Refund Processing: Approved refunds will be processed within 7-10 business days and credited to the original payment method used for the transaction.

To request a refund, please contact our customer service team with your service details and reason for the refund request.

Damaged or Lost Items

Reporting Damage or Loss: Customers must report any damaged or lost items within 48 hours of the scheduled delivery time. Claims reported after this period may not be eligible for compensation.

Documentation Required: To process a claim, customers must provide:

• Detailed description of the damaged or lost items
• Photographs of damaged items (if applicable)
• Original invoice or receipt
• Proof of value for lost items

Liability Coverage: LONE STAR LOGISTICS AND DELIVERY LLC provides basic liability coverage for items in transit. The maximum liability is limited to $100 per shipment unless additional insurance is purchased at the time of booking.

Additional Insurance: Customers shipping high-value items are strongly encouraged to purchase additional insurance coverage. Please inquire about insurance options when booking your service.

Exceptions and Limitations

The following circumstances are not covered under our return and refund policy:

• Delays caused by incorrect or incomplete delivery addresses provided by the customer
• Delays due to recipient unavailability or refusal to accept delivery
• Damage to items that were improperly packaged by the customer
• Loss or damage to prohibited items or items not declared at the time of booking
• Acts of God, natural disasters, or other events beyond our reasonable control
• Delays caused by customs or regulatory inspections

Dispute Resolution

If you are not satisfied with the resolution of your claim or refund request, you may escalate the matter by contacting our management team. We are committed to resolving all disputes fairly and promptly.

All disputes will be handled in accordance with the laws of the State of Texas, and any legal proceedings must be conducted in the appropriate courts of Collin County, Texas.

Changes to This Policy

LONE STAR LOGISTICS AND DELIVERY LLC reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

Continued use of our services after any changes to this policy constitutes acceptance of those changes.

Contact Information

If you have any questions or concerns about this Return Policy, please contact us: